Metafore’s service desk solution can lower your operational costs, speed up problem resolution, and free up your internal IT resources for other priorities.
Based on internationally-adapted ITIL (Information Technology Information Library) standards, Metafore’s service desk offering delivers guaranteed local and remote assistance to meet your predetermined service level needs. Service desk support can be used to augment your IT department with a turnkey service desk solution or to help you manage peak demand during cyclical peaks or temporary staff shortages.
Service desk agents are trained in all current PC architecture and major business software applications, and have extensive experience in solving inherent technical issues;
Monthly reports summarize activities and help flag potential user training needs, re-occurring hardware problems, or system upgrade/refurbishment requirements.